People need to know how to use the app or they will get frustrated and give up. We can’t expect people to have lots of patience
Some people have already begun doing it, but I think it’s important that many more people start creating small tutorials and unify under the hashtag #byteschool to get everyone up to speed. Doing that for the TT kids would also help build trust in the community.
You can only fit so much in 16 seconds so maybe just highlight specific features per video
Outside of educating on specific features you could also upload encouragement videos to keep them interested and reduce the level of animosity. This could also fit under the same hashtag. The more people make helpful videos like this, the easier it will be to find them!