Hi folks. I’ve tried uploading this one video file as both a mov and mp4 format, and I keep getting error messages whenever I try to upload it. The error message reads “Upload failed. Tap to retry.” It takes me to retry the upload or delete the upload, but whenever I retry uploading it keeps going in a loop. I made the video (an animation) in Storyboarder Pro, which lets me export mp4 video files. The video dimensions are 9:16 (portrait), and I’ve even added sound (white noise) and nothing seems to be helping it along. What else can I do? Is it something on my end? Is the file just too big?
Hey, try uploading it in 720x1280 as Byte prefers this size. That seems to have worked for other people since I checked what size they’re saved in.
Hey! Just tried this now. Unfortunately it did’t like that either…
Honestly not too sure, unless the file is exceptionally large or your device is having issues.
https://handbrake.fr/ might be useful for anyone without editing software that has that capability.
Even with sound, the file doesn’t want to upload… I’ll see if I can upload it somewhere else.
Well, yeah, that’s a possible workaround
Looks like uploading it to TikTok re-encoded it to work. Suck that I have to deal with the watermark tho… I also tried downloading my instagram story like you said but even that didn’t work… What’s the best format to encode with if this happens again? (Computer looks like it’s missing a script so I couldn’t get ffmpeg to work unfortunately…)
Well, first, there are online services that let you download TikToks without the watermark, I rely a lot on them for edits.
Second, open the file that worked for you in some software, check the parameters, and try to replicate them maybe.
Like I said on one of those topics already, so far I’ve uploaded three very different mp4, and they all worked for me. I suppose only the developers can fix this for good.
Vouch, this worked for me
Hey. I had a similar experience like this but instead of it saying “Upload Failed. Tap to retry.” it just keeps sitting on the “Creating Video.” When I uninstalled and installed the app 4 times it sort of fixed it, but now I have a Issue where it Uploads then it doesn’t show on my page. The videos are 9:16 (Portrait) There’s sound (My Voice) in the video. Anyone help?
Did you figure anything out? Having the same problems.
Did you take a screen recording capture on your iPhone? We did the same, and occasionally, the file is either corrupt or something and Byte won’t accept it. Just re-record it if that is the case and try again. Hope that helps, Henry
I actually made an mp4 in Procreate and it worked fine everywhere but in byte. I tried exporting it as a gif and png too.
If I loop it on my iPad and video it with my iPhone, it works, but that seems a little
play it on your iPhone and take a screen recording of it and upload to byte. See if that works.
Will do! Thanks!
if you can put the files on wetransfer and link them, we can take a look. is this on iOS or android?
I think it’s the fact there is no sound.
I’ve uploaded some other stuff with sound and it works.
Which leads me to my next request, a way to mute the sound for stop motion and time lapse type stuff for in app creation. I can use a tripod or ghost mode to get rid of screen tap jitter, but being able to have a silent loop I could add music to before publishing would be great.
How did the music add feature in V work anyways?